HeyTop Terms of Service

1. Services

HeyTop AI is an AI service platform providing users with, but not limited to, the following features:

1.1 AI Chat Services

Users can interact with AI models via text input for purposes such as Q&A, writing, translation, summarization, creative assistance, learning support, and work-related assistance.

1.2 AI Image Generation Services

Users can generate images based on text descriptions or use the platform's related image creation tools.

1.3 Multi-Model Access

The platform may integrate various AI models or capabilities, including but not limited to text models, image models, and other future model services. Model performance, speed, accuracy, availability, and limitations may vary.

1.4 Usage Quotas and Subscription Features

Depending on free, subscription, or promotional plans, the platform may provide different daily, monthly, or other periodic usage quotas, feature access, and priority. We reserve the right to add, remove, modify, suspend, or terminate service content due to product updates, operational arrangements, legal requirements, or changes in third-party services.

2. Account Registration and Eligibility

2.1 Age Requirement

You must be at least 13 years old, or meet the minimum legal age in your jurisdiction to use HeyTop AI. If you are under 18, you should use the service under parental or legal guardian supervision.

2.2 Account Information

You must provide accurate, complete, and up-to-date information when registering or logging in. You are responsible for safeguarding your account credentials and all activities under your account. Notify us immediately if you detect any unauthorized use.

2.3 Account Restrictions

We may restrict, suspend, or terminate your account or specific functions if there is reasonable suspicion of:

• Providing false registration information
• Service abuse
• Security risks
• Violating these terms or applicable laws
• Causing harm to the platform, other users, or third parties

3. Subscriptions, Quotas, and Fees

3.1 Free and Paid Services

HeyTop AI may offer both free and paid subscription services. Differences may include:

• Types of accessible models
• Daily or monthly message limits
• Image generation limits
• Response speed
• History retention
• Access to premium features
• Priority access

3.2 Usage Quotas

The platform may set daily, monthly, or other periodic limits for AI chat, image generation, or other functions. Examples include:

• Daily chat limits
• Daily image generation limits
• Daily usage limits for specific models
• Throttling during peak periods

Quotas may be adjusted based on system load, third-party model costs, product strategy, or subscription plans. We reserve the right to update quotas at any time and will strive to notify users reasonably.

3.3 Subscription Fees

For paid services, you must complete payment as shown on the subscription page. Prices may vary by region, promotion, payment method, or product adjustments.

3.4 Auto-Renewal

If your subscription is set to auto-renew, the system may charge your authorized payment method for the next cycle unless you cancel beforehand.

3.5 Price Adjustments

We may adjust subscription prices, plan content, or benefits in the future. Existing subscribers will be notified appropriately for significant changes.

4. Cancellation and Refunds

4.1 Canceling Subscription

You may cancel your subscription at any time. Usually, you can continue using paid services until the current paid period ends, unless otherwise stated.

4.2 Refund Policy

Except as required by law, refunds are generally not provided once a paid service has been used. If the service has not been used, refunds may be handled according to our published refund policy. Statutory rights in your jurisdiction will be honored.

4.3 Refund Restrictions

We may refuse refunds in cases including:

• Service has been used
• Account irregularities, fraud, or abuse
• Violation of these terms
• Duplicate, malicious, or unreasonable refund requests
• Requests submitted after the policy deadline

5. User Input and AI Output

5.1 User Input

Content you submit, including text, commands, images, files, or other material, collectively Input Content, must be legally owned by you or fully authorized. Illegal, infringing, sensitive, or inappropriate content is prohibited.

5.2 AI Output

The platform generates text, images, or other results based on your input, referred to as Output Content. You acknowledge that:

• AI output may contain errors, omissions, biases, inaccuracies, outdated information, or inappropriate content
• Output content does not represent HeyTop AI's position, views, or commitments
• You are responsible for judging whether the output is suitable for your intended use
• For medical, legal, financial, investment, compliance, or safety matters, professional advice is required

5.3 Responsibility for Content

You are solely responsible for your input and any actions taken based on output. Any consequences from use, publication, dissemination, or reliance on such content are your responsibility.

6. Acceptable Use

You agree not to use HeyTop AI to:

6.1 Illegal or Infringing Activities

• Violate any applicable laws or regulations
• Infringe intellectual property, privacy, personality, or other rights
• Impersonate others or official entities
• Create or spread false or fraudulent information

6.2 Harmful or Inappropriate Content

• Hate speech, discrimination, harassment, defamation
• Violence, terrorism, or extremism
• Pornography, sexual exploitation, or content involving minors
• Drugs, weapons, or illegal trading
• Encouraging self-harm, suicide, or dangerous behavior

Violations may result in content removal, function restriction, service suspension, or account termination, without refund.

7. Intellectual Property

7.1 Platform Rights

All intellectual property in HeyTop AI, its website, app, design, trademarks, software, technology, and features belongs to us or our licensors. No copying, modification, distribution, sale, or reverse engineering is allowed without written permission.

7.2 User Content

You retain rights to your input content in accordance with the law and these terms.

7.3 License to Use Content

You grant us a non-exclusive, worldwide, sublicensable license to use your input content and related data as needed to provide services, maintain the system, improve products, conduct security checks, and comply with legal obligations.

8. Third-Party Services

Some functions may depend on third-party providers, including models, cloud, payment, login, or other partners. You agree that:

• Availability, stability, response speed, or quality may be affected by third parties
• Interruptions, delays, service discontinuation, throttling, or policy changes may impact the platform
• We are not liable for interruptions caused by third parties, but will make reasonable efforts to coordinate or improve services

9. Privacy and Data Handling

We value your privacy and data security. Using HeyTop AI indicates your agreement to our Privacy Policy, which governs how we collect, use, store, and protect your information.

10. Service Availability and Disclaimers

10.1 Service Availability

We strive for stability and security but do not guarantee:

• Uninterrupted, delay-free, or error-free service
• All features available at all times, regions, or devices
• AI output is always accurate, complete, reliable, lawful, or meets expectations

10.2 AI Disclaimer

AI models are probabilistic and non-deterministic. Output may not reflect facts. Do not treat AI output as:

• Professional medical advice
• Legal advice
• Financial or investment advice
• Official statements
• Absolutely true or reliable information

You are responsible for your judgments regarding AI output and any resulting loss, liability, or risk.

11. Enforcement and Penalties

We reserve the right to restrict or terminate access for:

• Violating laws, terms, or using models for illegal activity
• Unauthorized copying, distribution, modification, or reverse engineering
• Using models to attack, compromise security, or disrupt other users
• Abusing model functionality, such as excessive requests or automated operations

Other actions deemed improper or harmful to our service, system, or users may also result in penalties. Violations are non-refundable.

12. Notices and Appeals

Before taking action, we will make reasonable efforts to notify users and explain violations. Users may appeal within a reasonable period with evidence supporting legality. We will review and determine whether to adjust or revoke measures.

13. Changes to Terms

We may modify these terms at any time. Updated terms will be published on our website, app, or other channels and take effect from the specified date. Continued use constitutes acceptance. If you disagree, stop using the service.

14. Governing Law and Dispute Resolution

These terms are governed by applicable law. Disputes should first be resolved through friendly negotiation. If unsuccessful, either party may submit the dispute to a competent court or arbitration institution.

15. Contact Us

If you have any questions, suggestions, or complaints regarding these Terms of Service, please contact us at: contact@heytop.ai.

16. Acceptance of Terms

By registering, logging in, accessing, purchasing, subscribing, or using the HeyTop AI services, you confirm that you have read, understood, and agree to be bound by these Terms of Service and related policies.