HeyTop AI Refund Policy

1. Refund Eligibility

A refund request is eligible only if all of the following conditions are met:

1.1 Three-Day Request Period

Refund requests apply only to subscription purchases that include subscription credits and must be submitted within three (3) calendar days of the applicable subscription payment.

Requests submitted more than three (3) calendar days after the payment date are not eligible for a refund, except where otherwise required by applicable law.

1.2 Subscription Credits Must Remain Unused

You are not eligible for a refund if you have used any subscription credits included with the applicable subscription purchase.

Once any subscription credit has been consumed, the subscription payment becomes non-refundable, regardless of when the refund request is submitted.

1.3 Add-On Credits Are Non-Refundable

Credits purchased separately from a subscription, including add-on credits, supplemental credit packages, prepaid credit packages, or similar one-time credit purchases, are non-refundable.

Unused add-on credits do not qualify for a refund, except where a refund is required by applicable law.

2. How to Request a Refund

To request a refund, please contact the HeyTop AI support team at: Email: contact@heytop.ai

Your request should include:

• The email address associated with your HeyTop AI account;
• Your order or transaction number;
• The date of purchase;
• The subscription plan involved;
• The reason for your refund request; and
• Any additional information reasonably required to verify the purchase.

The request must be received within three (3) calendar days of the applicable subscription payment.

3. Refund Review

After receiving your request, we will review your account, payment information, and subscription credit usage to determine whether the request meets this Refund Policy.

Submitting a refund request does not guarantee approval. We may request additional information where reasonably necessary to verify the transaction, account ownership, suspected fraud, unauthorized use, chargeback activity, or other irregular circumstances.

We will notify you by email after the review has been completed.

4. Refund Amount and Applicable Fees

If a refund is approved, the refund amount may be reduced by:

• Reasonable refund-processing or administrative fees; and
• Transaction, payment-gateway, currency-conversion, subscription-management, or other non-refundable fees charged or retained by the applicable payment platform or financial service provider.

Any deduction will be applied only to the extent permitted by applicable law. Where reasonably practicable, the applicable deductions will be disclosed before the refund is processed.

Add-on credits remain non-refundable and will not be included in the refunded amount.

5. Refund Method and Processing Time

Approved refunds will generally be returned to the original payment method used for the purchase.

HeyTop AI will normally initiate an approved refund within 7–10 business days after completing the review. The time required for the funds to appear in your account may vary depending on your bank, card issuer, payment platform, or other financial service provider.

HeyTop AI does not control processing delays caused by third-party payment providers or financial institutions.

6. Fraud, Abuse, and Irregular Activity

To the extent permitted by applicable law, HeyTop AI may deny or delay a refund request if we reasonably believe that the request or account is associated with:

• Fraud or unauthorized payment activity;
• Refund abuse;
• Repeated or abusive refund requests;
• Abusive chargebacks;
• Attempts to circumvent credit usage records;
• Violations of the HeyTop AI Terms of Use; or
• Other materially irregular activity.

Nothing in this section limits any consumer right that cannot legally be excluded.

7. Mandatory Consumer Rights

Nothing in this Refund Policy limits or excludes any refund, withdrawal, cancellation, or other consumer right that cannot be waived under applicable law.

Where applicable law provides greater protection than this Refund Policy, the mandatory requirements of that law will prevail.

8. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our Services, payment arrangements, legal requirements, or business operations.

The updated version will be published on the HeyTop AI website with a revised “Last Updated” date. Changes will not reduce refund rights that already applied to a completed purchase where prohibited by applicable law.

9. Contact Us

HeyTop AI is owned and operated by:

PARALLAXIS CO., LIMITED Room 1106, Santai Building 138 Connaught Road Central Sheung Wan, Hong Kong Email: contact@heytop.ai Website: https://www.heytop.ai/